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support@mediasolution.cloud

Knowledge Base

OUR STORY

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Welcome to the Media Solution Knowledge Base! Here you will find helpful resources, guides, and frequently asked questions to assist you with our services. Whether you are a new user or looking to solve a specific issue, our Knowledge Base has the information you need.

1. Getting Started

  • Introduction to Media Solution Services
    Learn about the different services we offer, including live streaming, server setup, and media management.
  • How to Set Up Your Streaming Server
    Step-by-step guide to setting up a live streaming server with Nginx and MistServer.
  • Creating an Account and Logging In
    Instructions on how to create a new account and log into our service portal.

2. Live Streaming Setup

  • Nginx RTMP Module Configuration
    Detailed instructions on configuring the Nginx RTMP module for live streaming.
  • How to Stream with MistServer
    Learn how to set up and stream using MistServer, including DASH and HLS configurations.
  • Streaming to Social Media Platforms
    A guide on how to restream content to platforms like YouTube, Facebook, and others.

3. Account Management

  • How to Update Your Account Information
    Steps to modify your personal or company information from your account dashboard.
  • Managing Subscriptions and Payments
    Instructions for managing your service subscriptions, payment methods, and billing history.

4. Troubleshooting & FAQs

  • Common Streaming Issues and Solutions
    Troubleshooting common streaming issues, such as buffering, stream delays, and connectivity problems.
  • How to Access RTMP and HLS Stats
    Guide on viewing RTMP and HLS statistics for your live streams.
  • FAQs
    A list of frequently asked questions regarding our services, billing, and troubleshooting.

5. Advanced Topics

  • SRT (Secure Reliable Transport) Setup
    Learn how to integrate SRT into your streaming setup for secure and low-latency streaming.
  • Transcoding and Restreaming
    How to transcode live streams and restream them to other networks.
  • Integrating MistServer with cPanel/WHM
    A guide to linking MistServer with your cPanel or WHM setup for better control and management.

Still Have Questions?

If you can’t find what you’re looking for, feel free to reach out to our support team: