1. Information We Collect

We collect personal and non-personal information from users to improve our services, enhance user experience, and ensure efficient support. The types of information we gather include:

• Personal Information: When you register or use our services, we may collect data like:
  • Name
  • Email address
  • Contact information
  • Payment details
• Usage Information: We gather information on how users interact with our services, which helps us understand usage patterns and optimize functionality. This includes:
  • Device type, operating system, and browser type
  • IP address and location
  • Log data such as timestamps, page views, and referral URLs
  • Interactions with our content, such as videos watched and time spent on the platform
• Communication Information: Any data collected through customer support, feedback, or inquiries, such as:
  • Details of inquiries
  • Communication preferences
  • Support tickets and chat history

2. How We Collect Information

We collect information through various means:

• Directly: When you provide it to us during registration, account updates, or customer service interactions.
• Automatically: By using cookies and similar technologies to gather browsing and usage data.
• Third-Party Sources: We may receive information from external services you connect to or partners we collaborate with, such as payment processors.

3. Purpose of Collection

The collected data enables us to:

• Improve service delivery and personalize user experiences
• Process payments and manage subscriptions
• Provide customer support and resolve issues
• Monitor usage to enhance security and ensure compliance with policies

4. Data Security and Retention

Media Solution is committed to protecting your data and maintaining privacy standards. Collected information is stored securely, and we limit data retention to the duration necessary for fulfilling our services, unless longer retention is required by law.

5. User Rights and Choices

Users have the right to access, update, or delete their personal information. To exercise these rights or ask questions, please contact our support team.