Get Support
Contact Us
Email: support@mediasolution.cloud
Phone: 080-62181831 (Mon-Sat, 9:00 AM – 6:00 PM)
Live Chat: Available on our website during business hours.
Submit a Ticket
If you’re experiencing a technical issue, you can submit a support ticket, and our team will get back to you promptly. Please include all relevant details to expedite the resolution process.
Submit a Ticket (Link to your ticketing system)
Common Issues & Troubleshooting
Streaming Issues
Problem: My stream is buffering or not loading.
Solution: Check your internet connection. Ensure you have enough bandwidth to support live streaming. For best results, a stable internet connection of at least 10 Mbps is recommended.
Problem: My RTMP stream is not connecting.
Solution: Double-check your RTMP URL and stream key. Ensure they match exactly as provided. Also, make sure the firewall is not blocking the streaming ports.
Website or Server Issues
Problem: I can’t access my account.
Solution: Reset your password using the “Forgot Password” link on the login page, or contact our support for assistance.
Problem: My stream isn’t appearing on my website.
Solution: Ensure that the stream embed code is correctly added to your web page, and your web player is configured correctly.
Support Resources
Documentation & Guides
Video Tutorials
Watch our Video Tutorials to help you with various streaming configurations, account setups, and troubleshooting tips.
Billing & Account Support
Billing Inquiries
For any questions related to billing, invoices, or payment methods, please contact our billing department:
Email: billing@mediasolution.cloud
Phone: 080-62181831 (Mon-Sat, 9:00 AM – 6:00 PM)
Account Management
Update your personal information or change your password through the account settings page in your dashboard.
To cancel any of your services, please contact our support team or use the account management portal.