We are hiring
Do you want to witness how a company grows with a product used all over the world? If you are enthusiastic about developing software in an agile environment with a focus on challenging problems and high-quality products, then you will like working in Media Solution.
Who We are
Media Solution was founded in 2017 and its main product is called Media Solution Server. Currently, 7000+ Media Solution Server instances are live in 120+ countries where we are constantly growing.
Therefore, we are looking for passionate team members to be part of and support our growth by being actively involved in the following positions.
Position: Senior Software Engineer
What We’re Looking For
Have a Bachelor’s degree or higher in Engineering
5+ years of professional experience as a software engineer in a high-paced production environment
Experienced with Java, Spring, REST, HTML5, Angular
Experience in Android & iOS Development is a plus
Having knowledge of video processing, transcoding, and streaming technologies such as RTMP, RTP/RTSP, HLS, WebRTC, CMAF, DASH, FFMPEG and different audio/video codecs
Experienced with multithreaded programming and real time considerations
Strong debugging and troubleshooting skills
Experienced in writing unit and integration tests
Not afraid to tackle problems outside your area of expertise
Experience in working in Cloud Based Services environment
Good communication skills. Fluent and professionally proficient in English
What We Offer
Competitive Salary & Equity Option
Fully remote option
Part-time or Full-time options
Flexible working hours for real, no time limitations
Startup environment with a result-oriented mentality
Choose your own devices
Broad experience with cutting edge technologies
Click here to apply for this position.
Position: Technical Support Engineer
Scope
The ideal candidate is expected to provide technical support by meeting the SLA requirements to Media Solution customers and for the Media Solution video streaming solutions, and he should have prior hands-on experience working with networking, cloud, and media streaming technologies, products, and services.
Being a tech-savvy constant learner, grow his/her product knowledge
Commit and deliver on set KPIs. Make sure Service Level Agreements (SLA) are met,
Being the bridge between customer and product groups, consolidating customer feedback and providing timely, structured, documented, and insightful feedback to Product Groups.
Being able to reproduce technical issues reported by the customer
Building and maintaining the technical support knowledge base.
Document technical support training material and train junior technical support staff to be hired
Excelling in customer orientation, making sure Media Solution customers’ satisfaction with the product and the company only grows.
Required Skills and Qualifications
Have a Bachelor’s degree or higher in Engineering
3+ years of related experience in the technical support of software products/solutions
Experience in providing technical support to external customers in a Service Desk environment
Experience in working in a SaaS, or Managed Services environment, and managing SLAs
Experience in using Freshdesk is a plus
Hands-on experience with video / audio streaming, cloud, and networking platforms
Experience in working with different operating systems and virtualizations such as Linux, iOS, Android, and VMWare, and proficient in multiple environments such as Java, XLM, HTML, JavaScript
Experience in working with streaming protocols such as RTMP, RTP/RTSP, HLS, WebRTC, and CMAF
Hands-on experience on cloud-based deployments such as Web Servers (HTTP), and Cloud Based Services (AWS, Google, Azure, Digital Ocean)
Excellent verbal, and written communication skills. Fluent and professionally proficient in English
Ability to work outside regular working hours per need basis, and as requested.
Click here to apply for this position.
Media Solution is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Media Solution is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.